Whatever, we offer a full refund within 3 days of your date of purchase. And we don’t offer any refund for IPTV Trial Subscription.

We hardly recommend you to test our service before purchase, so that we don’t have to face any refund request as well.

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.
Example: David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. David’s subscription is starting to be active from February 2nd, 00:10 AM for the next 3 months.

NOTE: Remember to Use the delete playlist option first, then try adding playlist again.

Note: EPG doesn’t work for all channels/countries.

https://www.speedtest.net/

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

• Download Link: https://play.google.com/store/apps/details?id=ru.iptvremote.android.iptv.
• Install the App, Open it, click on the navigation menu icon then click on the area “More……”.
• Now you have to enter your M3U playlist URL. BTW, the M3U URL link available on your member area.

• Go to the remote playlist.
• Add the M3U URL link available in your member area.

• Open Kodi.
• Select SYSTEM.
• Select TV (or Live TV if you are on a version lower than 15.2 and if you are then consider updating).
• Select General.
• Select Enabled.
• You will now see a pop-up saying that you have no PVR Client enabled.
• Select OK.
• Scroll down and select PVR IPTV Simple Client.
• Select Enable.
• Select Configure.
• In General select M3U PlayList URL, Type the URL Link available on your member area.
• Select OK Reboot Kodi.
• On your Home Screen, you should now see TV (or Live TV if on an older version of Kodi).
• Open that to see the live channel list.

• Leave your Mac Address with the order NOTE.
• Enter our URL PORTAL on your Mag.
• URL Portal EX: http://tunestream.me:80/c.

• To install our IPTV channels on your SMART TV, you will need to download Smart IPTV app (SIPTV) and follow the steps available on their website http://siptv.app/.
• Or you can still use the IPTV app as explained in the Android part.

Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Secondly, if your network connection is stable, please check whether your account is used on other devices. As you can view from more than 1 device at the same time.

Cause: The most common cause of buffering is the result of a slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house.

Do you have lots of users in your home? Disconnect them all and try again. The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to the internet network in order to enjoy smooth watching without interruptions.

Resolution: Directly connect to your router using a LAN (Ethernet) cable or to a power-line adapter. If not possible, try moving the box closer to the router. Change your WI-FI channel, to avoid interference with nearby devices. If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:

• Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
• Is this happening on all channels? If it is, you need to check on your end.
• Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems).
• Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
contact us if the link does not work on your PC after troubleshooting.

• Did you give us the correct MAC address?
• Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
• Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
• Are your device’s specs powerful enough to effortlessly handle live HD streaming?
• If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
• If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
• If you’re using an MAG box have you tried restarting your device?
• If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
• Have you double-checked the server portals we sent you in the activation e-mail?
• For the MAG box, we recommend that they use the older version.

NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again.

In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we can cancel your service. Our customer’s satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.